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FAQ

FAQs

Do I need to create an account to place an order?
No you don’t need to create an account to place an order.
Creating an account means you receive discounts and offers, are the first to hear about new products and can keep an eye on your order.

Are products priced per pair?
All our piercing products are priced as either a single item or as a pair, this is specified on the product page. 

Why is my size not listed?
We always try our best to offer a wide range of sizes to meet our customer needs.
Unfortunately some products are not produced in all sizes due to either the material being used or the manufacturers specifications.
If you are interested in a specific product and your size is not available please contact us and we may be able to customise a piece to match your needs.
All sizes listed are the exact measurements given  by the manufacturer.

The product I want is out of stock?
We are constantly updating our stock with both new and existing products.
Please let us know which product you are interested in and we will contact you when the item is next in stock.

How do Custom/Pre-Orders work?
Pre-Orders are available on any of our premier branded products and are sold as a pair
This basically gives you more control over the item you want giving you that bespoke piece of jewellery in your favourite colour and style that fits perfectly.
Custom pieces take a little longer to produce but are definitely worth the wait – Please read Pre-Order info

If you place an order for an in stock item and a custom order:
PLEASE NOTE Your ENTIRE order will be held until we receive all your items.
If you require your other items sooner than your pre-ordered items you will need to PLACE A SEPARATE ORDER.

Are the products sterilised prior to despatch?
Unless stated on the packaging, all products purchased will require sterilisation by you prior to insertion.

What payments do you accept?
Paypal – the fastest and most secure way to make a purchase
Bank Transfers – please contact us for information

How do I take care of my new purchase?
Check out our product care page which provides details on how to look after your purchase.
https://rebelsrepublic.com/product-care/

Where do I find Delivery information?
Shipping information is provided for each and every product throughout the site under the “Delivery” tab.
Our estimated delivery times are:

Local (Republic of Cyprus) & Greece: 3-7 days
Eastern Europe: 5-10 days
Rest of Europe: 7-10
International: 10-15+ days

A flat rate shipping fee will be applied to the total cost of your order at checkout.

For Pre-Orders – please refer to “Pre-Orders” tab on the product page
Please note all delivery times are estimates only and are subject to change.

How do I track my order?
If your order has been despatched via Registered post you can follow the progress of your order via
https://www.aftership.com/couriers/cyprus-post
https://www.track-trace.com/post

or any other global track and trace systems

*Please note that registered post can only be tracked up to the point of leaving the country of origin (Cyprus) and cannot be tracked again until it arrives in the destination country. Tracking information for the destination country will only be available if the destination country applies the information to their local postal system.

My order has not arrived yet and it is over the estimated delivery timescale?
Our Shipping times are estimates only and are subject to the postal systems which unfortunately are out of our control, please be patient it will be worth the wait.

I ordered the wrong size what do I do?
Our “Returns” information is provided for each and every product throughout the site under the “Returns Tab”
Please refer to Returns and Pre Orders  – Payment Options for further information.
*Note We do not accept returns on all Custom/Pre-Order items as these products are bespoke to your requirements

How do I contact you?
You can send us a message via our:
Contact form https://rebelsrepublic.com/contact/
Email: info@rebelsrepublic.com
Tel: +357 26007534
DM via Instagram or Facebook Messenger

I would like to leave some feedback?
We are always happy to receive feedback, your comments are important to us and help us to grow. You can leave comments via our contact form. you can email us directly, or you can simply add a review on the product you purchased or on our Facebook page.